the practical bit
Delivery + returns
Everything you need to know about getting your order delivered safely to your door.
United Kingdom
£3.50
Free over £50
3–5 working days
Ireland
£5.00
Free over £75
5–7 working days
All orders are dispatched within 1–2 business days. You'll get a confirmation email with tracking once your order has been shipped.
Each item is carefully wrapped and packaged to make sure it arrives safely. We use eco-friendly packaging materials wherever possible.
Delivery times are estimates and may vary during busy periods or for reasons beyond our control. We appreciate your patience.
We currently ship to the UK and Ireland only. We're working on expanding to more countries.
Returns
14
days to send it back
5–7
days for your refund
100%
money back
Can come back
- ✓ Items in original, unused condition with tags attached
- ✓ Items returned within 14 days of delivery
- ✓ Items in their original packaging
Can't come back
- × Personalised or custom-made items (unless faulty)
- × Items that have been used, worn, or altered
- × Items returned after 14 days
How to send something back
- 1
Email us
Send hello@thewoomroom.com your order number and why it's coming back. We'll send instructions and a returns address.
- 2
Pack it up
Securely, in the original packaging if you can. Pop in a note with your order number. A tracked service is a good idea.
- 3
Post it
Return postage is on you, unless the item's faulty or we got your order wrong.
- 4
Get refunded
Once it's back and checked, we refund within 5–7 business days to your original payment method.
Arrived damaged?
We take great care packing every order, but if something arrives damaged or faulty, get in touch within 48 hours of delivery at hello@thewoomroom.com with photos and your order number. We'll arrange a replacement or a full refund, return postage included.