1. Introduction
Welcome to The Woom Room ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from our online store.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
2. Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us when you:
- Create an account or place an order
- Subscribe to our newsletter
- Contact us through our contact form
- Participate in promotions or surveys
This information may include:
- Name and contact details (email address, phone number)
- Billing and shipping addresses
- Payment information (processed securely through Stripe)
- Order history and preferences
- Communication preferences
Automatically Collected Information
When you visit our website, we may automatically collect certain information, including:
- Device information (browser type, operating system)
- IP address and location data
- Pages visited and time spent on our site
- Referring website or source
3. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders
- Send order confirmations and shipping updates
- Respond to your enquiries and provide customer support
- Send marketing communications (with your consent)
- Improve our website and services
- Prevent fraud and maintain security
- Comply with legal obligations
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:
- Remember your preferences and settings
- Keep you logged in to your account
- Understand how you interact with our website
- Analyse site traffic and performance
You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of our website.
5. Third-Party Services
We work with trusted third-party services to operate our business. These include:
Stripe (Payment Processing)
We use Stripe to process payments securely. When you make a purchase, your payment information is transmitted directly to Stripe and is not stored on our servers. Stripe's privacy policy can be found at stripe.com/privacy.
Supabase (Database and Authentication)
We use Supabase for secure data storage and user authentication. Supabase implements industry-standard security measures to protect your data. Their privacy policy is available at supabase.com/privacy.
Shipping Partners
We share your shipping address with our delivery partners to fulfil your orders. This information is used solely for delivery purposes.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information, including:
- Encryption of data in transit (SSL/TLS)
- Secure storage of sensitive information
- Regular security assessments
- Limited access to personal data on a need-to-know basis
While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. This includes:
- Order information: 7 years (for tax and legal compliance)
- Account information: Until you request deletion
- Marketing preferences: Until you unsubscribe
8. Your Rights
Under applicable data protection laws, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to or restrict processing of your data
- Request data portability
- Withdraw consent at any time
To exercise any of these rights, please contact us at hello@thewoomroom.com.
9. Children's Privacy
Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. International Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from your country. We ensure appropriate safeguards are in place for such transfers.
11. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically for any changes.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: hello@thewoomroom.com
- Address: The Barras Market, 244 Gallowgate, Glasgow G4 0TS